Customer Support

Do you have a question about Touch of OShea and you just can't seem to find the answer? Check out our Frequently Asked Questions (FAQ's) or send us a note below and we will get right back to you with an answer!

How can we help?

FAQs

General Info & Shipping

How long have you been in business?

We started Touch of OShea in 2015.

Is Touch of OShea a certified company?

Yes. We are Woman-Owned/Minority-Owned/Small Business Certified.

What hashtags should we use when we post about our OShea Experience?

WE WOULD LOVE TO HEAR FROM YOU! Please use hashtags: #touchofoshea and/or #teamoshea to be featured on our various social media platforms!

Who creates your formulas? Where are your products made?

All of our moisturizers, oils and hydration products are created internally. We test our products with a private team of individuals located across the United States, representing various demographics, environmental settings and age groups. Our products are proudly made in the USA!

What is small-batch production?

This means we set certain size limits for how big we produce each batch. This allows us to exercise greater quality control and attention to detail.

Does your company use animal testing during your research & development?

No. Under no circumstances does Touch of OShea support, condone, or utilize animal cruelty as part of our research, development, or product manufacturing. Everything we produce is done so CRUELTY FREE.

Do you provide white label and/or wholesale options?

Yes! We provide both continuous OShea Wholesale supplies as well as private label design options. Please see our "Wholesale" tab for more information.

Where do you ship?

We currently ship to the United States and Canada.

How much is your shipping?

We offer free shipping on all domestic orders of $70 or more. There is a flat rate of $6.00 (USD) on all domestic orders under $70. There is a flat rate of $15 for all orders to Canada.

Where's my shipping tracker?

Once your order ships you will receive a tracker by email. Please check your email spam folder because it could be there!

Once my order is placed do I have the option to make changes?

Unfortunately, no. Our fulfillment team receives automations with your fantastic OShea Order, but does not receive individual communications. Therefore we may not see your communication to make changes before beginning the magical process of fulfilling your wonderful order.

What if my package is returned to sender?

We know mistakes happen. If your package is marked "Return to Sender" due to a mistake made by the individual ordering or any issue outside of our control, we will be in touch to arrange a reshipment via the email address used for order placement. We will work with the ordering party to re-bill for reshipment costs.

Do you offer coupons for first-time buyers?

Absolutely, We do! Sign up for our OShea Elite Email and SMS/Text Team to stay in the loop on all things OSHEA and receive a first-time subscriber coupon!

Do you allow customers to use more than one coupon code within an order?

Currently we only accept one promo/coupon code per order. This includes all site-wide promotions.

Skincare

Are your moisturizers all plant based?

Yes.

Do you use any fragrance (synthetic) scents in your products?

No.

How often should I use my moisturizers?

We recommend moisturizing after each bathing experience. For the best experience, apply your OShea while your skin is still wet/damp. You may also apply products intermittently, as needed.

How long should I expect my OShea Moisturizer to last?

Our moisturizers are made with pure & natural ingredients so a little goes a long way. Typically you should feel at least 18 - 24hours of moisturizing love, depending on consistency of use and amount applied.

My body butter melted! What should I do now?

If your OShea Butter is in a warmer atmosphere and you begin to see the slight melted portion along the bottom, or your OShea is slightly melted upon delivery, SHAKE UP YOUR JAR and put it in the refrigerator or a cool place. If the melting is more agressive and the jar is almost all liquid, give the jar a few shakes consistently over a couple hours as the cooling takes place. The texture may feel different once it cools and solidifies, and that's okay, the goodness is still there and you should still use it as normal.

How often should I exfoliate?

You should not exfoliate more than twice per week. During colder seasons you should reduce that to once per week.

Do you make a salt scrub?

No.

Can I use sugar scrub on my face?

No. Unless it is specified as a facial scrub, you should never use sugar scrub on your face. OShea Moisturizing Sugar Scrub is intended for external bodily use, excluding the face.

Why does Shea Butter always make me feel so greasy?

You may be using too much. Shea Butter is a sealer that helps lock hydration in your skin. OShea moisturizers are concentrated and a little goes a long way. You should only apply a dime size amount at a time to your hand, and rub your hands together vigorously to thin it out before applying it to your skin. Ensure your skin is clean and damp when applying so you lock in the moisture. Also, if your skin is excessively dry or parched, apply some water to the intended area before applying your OShea Butter. This will help seal hydration against your skin.

Why donโ€™t you put water in your body moisturizers?

First, water is a thinning agent and will reduce the potency of the butter. Second, when trying to lock moisture in the skin, it is best to use something anti-water, rather than a water-based substance. Applying OShea Butter while your skin is clean and wet will go a greater distance than applying a water based formula to lock in moisture.

Haircare

How do you pronouce the name of your hair oil?

OShea Mnazi (OH - Shay) (Em - NAH - Zee).

What hair types does OShea Mnazi good for?

OShea Mnazi is most effective when used on hair types three (3) and four (4). It is safe for locs, natural, permed and/or color treated hair.

How often should I use hair oil?

It depends on your routine. You can use OShea Mnazi as a hot oil treatment, scalp dress, styling aid, heat protectant and more! We recommend using hair oil on freshly cleaned hair to lock in moisture while your hair is damp, and also for styling aid as needed. DO NOT OVER USE IT. Our oils are concentrated and you do not want to clog your pores by over applying.

Is OShea Mnazi safe for beards?

Yes! It is great as a beard moisturizer and protectant. Apply to freshly washed beard or while beard is damp right after showering or washing your beard and remember to rub it against your underlying skin.

Is Shea Butter safe for my hair?

Yes! Not only is Shea Butter safe, it contains vital nutrients that can aid in hair growth, thickening, shine and protection. It is best to apply while your hair is clean and damp. All OShea Unscented Moisturizers are recommended for body, face, scalp and Hair.

Should I use hair oil when my scalp itches?

Not always. An itchy scalp can be related to several things including dry scalp, stress, irritation and/or build-up, among other things. It may be in your best interest to use a nourishing hydrator like Mayme's Roses Balancing Hydration for Hair & Skin to add water and nutrients to the scalp and reduce scalp inflammation.

Tattoo Care

How do I use the tattoo care?

Follow your artist's instructions on how and when to begin care for your new tattoo/body art. Apply a thin layer of OShea Majesty after each cleansing. It is best to wear gloves during application, to protect the inked area. Re-apply as needed.

Do different areas of the body recover from tattoos differently?

Yes. Getting a tatoo in an area where hair grows continuously, like the head can mean a slightly different healing experience than other areas. Likewise, areas of the skin where no hair grows (bottoms of the feet, palms of the hands) can also include a different healing process as the layers of the skin are slightly different in these areas. Also, areas that bend and contort often, like the abdomen can require closer attention as the constant movement may lengthen the healing process. Be sure to consult your artist for specific details based on the area tatted.

What should I do differently during tattoo recovery?

If your tattoo is in an area around the neck or shoulders and you have long hair, it is best to keep you hair tied up during recovery.
Try to keep clothing away from the tatted area during recovery. When clothing and garments are frequently touching the area it can cause itchiness and irritation.

DO NOT use perfumes, fragrances or essential oils directly on the tattooed area. Do not use lotions which contain alcohols or fragrances on the tattooed area.

Why do I need to drink more water and eat healthy during tattoo recovery?

Getting a tattoo triggers your immune system's responses. To improve blood flow to the region, reduce recovery time and scabbing and aid the body in healing it is best to get consistent water intake and healthy fruits and vegetables, especially during recovery. If you are under any physician's care, consult your physician to confirm water intake levels and what fruits/veggies are safe for consumption.

Deodorant

What's the difference between antiperspirant and deodorant?

Antiperspirants are designed to block the underarm pores and prevent your body from releasing sweat, naturally.
Deodorants are designed to repel the unwanted body odor, and quench moisture, while allowing the body to naturally release sweat as intended. Touch of OShea only produces deodorants.

Is Oshea Marion aluminum-free?

Yes

Are your wholesale deodorants aluminum-free?

Yes

Who should use OShea Marion?

IF YOU ARE PREGNANT OR NURSING, CONSULT YOUR PHYSICIAN BEFORE USING OSHEA MARION, AS SOME OF OUR SCENT OPTIONS CONTAIN PEPPERMINT ESSENTIAL OIL.
Our natural deodorant is safe for both men and women, from teenagers to elders.

Do you use fragrances or any synthetic scents in your deodorants?

No. All of our scent options are 100% plant based essential oils and natural carrier oils.

What if I have used antiperspirants all my life? How do I switch?

Converting from an antiperspirant to a natural deodorant and Oshea Marion is one of the best overall choices you can make for your long term health. It will take some time for your body to make the transition, as you have years of experience with one and very little experience with the other. Your body may need to release some of the build up under the surface, associated with antiperspirant use. It is advised to give your body 30 - 60 days as a transition period, but IT IS WORTH IT. You will notice your body absorbs the natural deodorant and become adjusted to the essential oils and minerals, and it will be a glorious time thereafter.

Will I still have sweat stains with natural deodorant?

OShea Marion is designed to naturally absorb into the skin, quench moisture, and prevent odor causing bacteria from surfacing. Depending on your environment and level of activity, you may see sweat stains when using OShea Marion, but thatโ€™s okay. Your body is made to sweat to release toxins and buildup. What you want to ensure is that the sweat does not have foul unwanted odor. Not all natural deodorants are created equal. OShea Marion is highly effective to stop odor causing bacteria and to quench moisture in the armpit region for both men and women.

Men's Skincare

Do men typically use OShea skincare products?

Yes. All of our products are unisex-by-design and we have a great male clientel base.

Can I use the moisturizers on my beard/goatee?

Yes. OSHEA MOIL, MOBUTTTA, AND MUTTER are all safe and great for both skin and hair! The Unscented* varieties are what we recommend if you are prurchasing strictly for hair & beard care. *We do not recommend using any of our Cinnamon scented products on your face, goatee, or beard.

What scents do men usually like?

Our most popular scents are Virginia's Vanilla Pound Cake & Sissy's Candied Citrus and both are well loved by our male clientel base. We also have several popular seasonal scents which are also "male inspired" such as Bruce's Bergamot & Black Pepper and Uncle Pop's Patchoulli.

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